Refund policy
Returns and Refund Policy
Returns and Exchanges
Due to the personal nature of our beauty and skincare products, we are unable to accept returns or exchanges unless an item arrives damaged.
Order Cancellations
Orders may be canceled within 24 hours of payment, provided they have not already been processed or shipped.
Please review our store policies carefully before placing your order. If you do not agree with these terms, you may request a cancellation within the permitted cancellation period.
U.S. Orders
Customers are responsible for monitoring their package’s tracking information. We cannot provide a replacement or refund for an order marked as delivered to the correct address.
All products are shipped sealed and carefully protected. If your order arrives damaged:
- Do not open, unseal, use, or discard the damaged product.
- Send us clear photographs showing the damage while the product is still sealed.
International Orders
International customers are responsible for monitoring their package’s tracking information and paying any customs duties, taxes, or additional fees required by the destination country.
If a package is undeliverable, we must receive the returned merchandise before issuing a refund. Approved refunds will cover the cost of the products only; original shipping charges and customs fees are nonrefundable.
If you experience any delivery issues, please contact us for assistance.
Late or Missing Refunds
If you have not yet received an approved refund:
- Check your bank account again.
- Contact your credit card company, as refunds may take time to appear.
- Contact your bank, as additional processing time may be required.
- If you have completed these steps and still have not received your refund, contact us at arganiernoir@gmail.com.
These policies help protect our small business while allowing us to continue providing high-quality products and attentive customer service.